Connect your stores with your online customers.

Blend in-store and online experiences: turn walk-ins into contacts, answer product questions in chat and bring shoppers back with personalised offers.

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RY
Rania Youssef
via WhatsApp
AI on
Do you have the white sneakers in size 38 at your mall branch?
15:08
Hi Rania! Yes, size 38 is available at the mall branch. Shall we hold a pair for you today?
AI assistant · 15:08
Yes please, I'll come by at 6.
15:09
Done — a pair is reserved under your name. See you at 6!
AI assistant · 15:09
Type a message…

O2O Retail

One customer journey, online and offline.

01

Turn foot traffic into contacts

Give shoppers an easy way to stay in touch after they leave.

  • Place QR codes in store, on packaging and at checkout to start a chat.
  • Import existing customer lists and build detailed customer profiles.
  • Offer instant help from store staff over messaging.
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02

Sell beyond the shop floor

Let customers browse, ask and buy from wherever they are.

  • Share product photos, availability and prices in the conversation.
  • Handle reservations, click-and-collect and delivery updates.
  • Route chats to the nearest branch or the right department.
  • Connect your POS or ecommerce platform through integrations.
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03

Bring customers back

Keep every store visit going with relevant follow-ups.

  • Broadcast promotions, events and launches to segmented groups.
  • Run loyalty campaigns and automated re-engagement flows.
  • Collect feedback with CSAT surveys after each purchase.
  • Compare performance across stores, channels and campaigns.
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Every channel, one inbox.

Connect the messaging apps and email accounts your customers already use, and manage every conversation from a single platform.

WhatsApp Instagram TikTok Messenger Google Telegram Viber WeChat Gmail Outlook IMAP/SMTP

Solutions for every industry.

EcommerceHospitalityAutomotiveRecruitmentReal EstateEducationHealthcare

Get started with OmnyCom today.

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