Google Business Messages Chat with customers straight from Google.
Let customers message your business from Google Search and Maps, and answer them from the same inbox as every other channel.
Works with the OmnyCom shared inbox Google on OmnyCom
What your team can do with Google.
Handle Google alongside every other channel — with the same team, automations and reporting.
- 01
Message from Search & Maps
Give customers a way to reach you the moment they find your business on Google.
- 02
Inbound conversations
Greet customers and route them to the right agent or department.
- 03
Chat management
Transfer chats, create support tickets or process requests.
- 04
Automation & AI
Answer questions about hours, locations and services automatically.
- 05
Supervision & reporting
Oversee conversations and measure agent performance.
- 06
Marketing analytics
See how many conversations come from Google and how they convert.
- 07
Business process integration
Connect conversations to your existing tools and workflows.
Connect Google to OmnyCom.
Bring Google conversations into one inbox with the rest of your channels, and let your team and AI assistant pick them up from there.
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