Deliver exceptional guest experiences with instant messaging.

Put your marketing, sales, and support teams directly in touch with guests using instant messaging. From handling MICE and event venue inquiries to addressing special requests from luxury travelers, ensure every guest receives top-notch service.

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Hospitality

Increase revenue across the customer lifecycle.

Guest using a phone with social media reactions floating above it

Maximize engagement across all channels

Shift your hotel marketing strategy from email to the platforms customers use most. Connect privately or personalize conversations efficiently on popular messaging channels.

Drive leads into your marketing funnel with QR codes and click-to-chat options.
Develop detailed guest profiles to target interests for retargeting efforts.
Automate omnichannel drip campaigns to re-engage past guests or warm leads.
Broadcast seasonal offers, events, and promotions to segmented customer groups.
Increase revenue by upselling room upgrades, extended stays, and other amenities through personalized campaigns.

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Two guests chatting and reading a brochure in a salon

Convert conversations into reservations effortlessly

From booking the perfect suite to arranging corporate events or intimate weddings, be prepared to seal the deal.

Seamlessly integrate software or third-party systems for swift reservation confirmations and event management.
Automate your sales process and messages to prevent drop-offs during booking.
Provide dedicated sales support to high-value guests for personalized service.
Tailor chat routes for corporate or event inquiries for efficient handling.
Share essential files like BEOs, price lists, and menus across messaging platforms.

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Chatbot conversation on a phone in front of a laptop

Virtual concierge experience

Keep guests engaged from pre-arrival to post-departure and during event planning, ensuring a seamless experience.

Automate messages such as recommendations or FAQs for round-the-clock self-service.
Route guests based on location, language, or loyalty program tier during team shifts.
Provide direct access to special services like butler teams, concierge, or in-room dining.
Quickly escalate complex issues or special requests with a single click.
Gather insights into guest expectations and experiences through CSAT surveys.

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