Healthier Patient Engagements
With OmnyCom Chat
Ensure effective treatments are matched with efficient communication. Transition appointment bookings, inquiries, and teleconsultations to instant messaging. With Omnycom’s integration of patient data within a messaging inbox, along with automation and analytics capabilities, it’s just what the doctor ordered.
Treat patients over any communication channel
Streamline Patient Interaction
Transform patient frustration from delayed email replies and phone interactions into satisfaction. Establish empathy and trust through instant chat communication. Accelerate response times, manage multiple patient queries simultaneously, and simplify dialogue to reduce missed appointments and enhance overall contentment.
- Develop tailored pathways for business clients and provide them with specialized support representatives.
- Maintain a constant presence with round-the-clock automated answers to routine inquiries.
- Direct various requests such as booking appointments or medication information to the appropriate departments efficiently.
- Engage patients with custom notifications, feedback surveys, and timely reminders for appointments through push notifications.
- Acknowledge and track returning patients across all platforms to maintain a comprehensive perspective on their communication and medical records.
Integrate Telehealth Seamlessly
Embrace the synergy of remote healthcare and face-to-face consultations, delivering exceptional care. Utilize pre-set responses and smart automation to efficiently manage patient flow, allowing more time for intricate medical scenarios.
- Construct interactive virtual waiting areas that keep patients updated throughout their wait.
- Implement automated systems for collecting preliminary consultation details, ensuring readiness from the outset.
- Resolve straightforward cases swiftly, allocating more time to tackle challenging situations.
- Direct complicated cases to internal specialists or seek collaboration with external experts as needed.
- Effortlessly categorize patients to monitor their recovery journey or to schedule automated follow-up engagements.
Optimize Patient and Agent Oversight
Combat the challenges of fragmented data and excessive information. Enhance patient management with a unified database for all patient details, agent metrics, and operational insights.
- Consolidate activities across various locations to gain a comprehensive understanding of your enterprise.
- Employ distinct Workspaces to segment information, safeguarding patient confidentiality and data security.
- Streamline the collection and documentation of consent agreements for adherence to regulatory standards.
- Integrate with current healthcare CRMs and EHRs to merge patient information and interactions onto a singular platform.
- Analyze conversation data and patient feedback post-consultation to refine the patient experience.