Integration > Channels


Outlook Integration with OmnyCom

Enhance your email management by combining Outlook with the dynamic messaging capabilities of

  • Inbound Conversation Management: Greet customers, update them on your availability, or connect them to the right team member or department.
  • Chat Interaction: Redirect customers, create support tickets, or finalize their transactions.
  • Supervision & Reporting: Evaluate your agents’ performance, oversee all conversations, and intervene as necessary.
  • Email Marketing: Develop your leads, send notifications for abandoned carts and newsletters, and promote additional services.
  • Marketing Analytics: Analyze the success of your campaigns and plan for enhancements.
  • Transactional Notifications: Send reminders for appointments, confirmations of payments, and delivery status updates to your customers.
  • Business Process Customization: Tailor Outlook to efficiently meet your business requirements.