Outlook Manage Outlook email as a team.
Send and receive emails from your Outlook account, with all of OmnyCom's powerful messaging capabilities.
Works with the OmnyCom shared inbox Outlook on OmnyCom
What your team can do with Outlook.
Handle Outlook alongside every other channel — with the same team, automations and reporting.
- 01
Shared team inbox
Work on your Outlook inbox together with chats from every other channel.
- 02
Assignment & routing
Send each email to the right agent or department automatically.
- 03
Unified customer history
Keep emails, chats and notes for every customer in one profile.
- 04
Automation & AI
Automate acknowledgements and replies to common requests.
- 05
Supervision & reporting
Track response times and agent performance across email.
- 06
Email campaigns
Follow up with leads and customers as part of omnichannel campaigns.
- 07
Business process integration
Connect email to your existing tools and workflows.
Connect Outlook to OmnyCom.
Bring Outlook conversations into one inbox with the rest of your channels, and let your team and AI assistant pick them up from there.
Book a demo 