Enhance your email communication by leveraging the advanced messaging features of OmnyCom with IMAP/SMTP protocols.

• Inbound Conversation Management: Welcome customers, inform them about your availability, or guide them to the correct agent or department.
• Chat Interaction: Redirect customers, create support tickets, or manage their orders.
• Supervision & Reporting: Analyze your agents’ performance, maintain full visibility over conversations, and step in at any moment.
• Email Marketing: Develop leads, send notifications for abandoned carts and newsletters, and upsell additional services.
• Marketing Analytics: Assess the effectiveness of your campaigns and strategize for future improvements.
• Transactional Notifications: Send appointment reminders, payment receipts, and delivery updates to your customers.
• Business Process Customization: Optimize Gmail to align with your business operations efficiently.