Integration > Channels


IMAP/SMTP Integration with OmnyCom

Enhance your email communication by leveraging the advanced messaging features of OmnyCom with IMAP/SMTP protocols.

  • Inbound Conversation Management: Welcome customers, inform them about your availability, or guide them to the correct agent or department.
  • Chat Interaction: Redirect customers, create support tickets, or manage their orders.
  • Supervision & Reporting: Analyze your agents’ performance, maintain full visibility over conversations, and step in at any moment.
  • Email Marketing: Develop leads, send notifications for abandoned carts and newsletters, and upsell additional services.
  • Marketing Analytics: Assess the effectiveness of your campaigns and strategize for future improvements.
  • Transactional Notifications: Send appointment reminders, payment receipts, and delivery updates to your customers.
  • Business Process Customization: Optimize Gmail to align with your business operations efficiently.