Gmail Bring Gmail into your shared inbox.
Send and receive emails from your Gmail account, with all of OmnyCom's powerful messaging capabilities.
Works with the OmnyCom shared inbox Gmail on OmnyCom
What your team can do with Gmail.
Handle Gmail alongside every other channel — with the same team, automations and reporting.
- 01
Shared team inbox
Manage your Gmail inbox as a team alongside chats from every other channel.
- 02
Assignment & routing
Route emails to the right agent or department automatically.
- 03
Unified customer history
See every email, chat and note for a customer in one place.
- 04
Automation & AI
Automate acknowledgements, tagging and replies to common requests.
- 05
Supervision & reporting
Track response times and agent performance across email.
- 06
Email campaigns
Follow up with leads and customers as part of omnichannel campaigns.
- 07
Business process integration
Connect email to your existing tools and workflows.
Connect Gmail to OmnyCom.
Bring Gmail conversations into one inbox with the rest of your channels, and let your team and AI assistant pick them up from there.
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