Viber Optimize customer communication with Viber.
Utilize a diverse team of agents to engage with customers on Viber, driving lead generation and fostering lasting relationships. Offer support, sales, and marketing on this widely-used messaging platform.
Works with the OmnyCom shared inbox 
Viber on OmnyCom
What your team can do with Viber.
Handle Viber alongside every other channel — with the same team, automations and reporting.
- 01
Inbound conversations
Greet customers, notify them of your absence, or direct them to the appropriate team member or department.
- 02
Chat responses
Transition customers, issue support tickets, or process their orders.
- 03
Supervision & reporting
Evaluate agent performance, oversee conversations, and intervene as needed.
- 04
Viber marketing
Cultivate leads, send messages for abandoned carts, newsletters, and promote additional services.
- 05
Marketing analytics
Measure campaign effectiveness and strategize for improvements.
- 06
Transactional notifications
Dispatch reminders for appointments, receipts for payments, and updates on deliveries.
- 07
Business process integration
Adapt Viber to serve your business needs effectively.
Connect Viber to OmnyCom.
Bring Viber conversations into one inbox with the rest of your channels, and let your team and AI assistant pick them up from there.
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