Turn conversations into conversions across every channel.

Answer product questions, recover abandoned carts and keep customers updated after checkout — all from one inbox shared by your sales and support teams.

MH
Maya Haddad
via Instagram
AI on
Hi! Is the linen shirt available in medium?
14:02
Hi Maya! Yes — the linen shirt is in stock in medium, in white and sand. Shall I send you the link?
AI assistant · 14:02
Sand please 🙏
14:03
Here's the sand linen shirt in medium. Let me know if you need anything else!
AI assistant · 14:03
Type a message…

Ecommerce

Grow sales from first click to repeat order.

01

Engage shoppers where they already are

Meet customers on WhatsApp, Instagram and Messenger instead of waiting for them to fill in a form.

  • Start conversations from ads, story mentions, chat links and buttons on your store.
  • Recommend products and share catalogues, prices and images in the chat.
  • Send back-in-stock alerts and seasonal offers to segmented customer lists.
  • Recover abandoned carts with automated, personalised reminders.
Book a demo
02

Sell and support in the same thread

Keep the full context of every order in one conversation.

  • Send order confirmations, payment receipts and delivery updates automatically.
  • Let AI answer common questions about sizing, shipping and returns around the clock.
  • Route complex requests to the right agent with the full conversation history.
  • Connect your store and third-party systems to share order details in chat.
Book a demo
03

Build loyalty after the sale

Turn one-off buyers into repeat customers.

  • Collect feedback with CSAT surveys after delivery.
  • Re-engage past customers with automated drip campaigns.
  • Track campaign performance and agent response times in one place.
Book a demo

Every channel, one inbox.

Connect the messaging apps and email accounts your customers already use, and manage every conversation from a single platform.

Get started with OmnyCom today.

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