Telegram Team-based communication on Telegram.
Engage a collective of agents to interact with your audience, cultivate leads, and establish enduring customer relationships. Provide support, conduct sales, and market on one of the most frequented messaging channels globally.
Works with the OmnyCom shared inbox 
Telegram on OmnyCom
What your team can do with Telegram.
Handle Telegram alongside every other channel — with the same team, automations and reporting.
- 01
Inbound conversation handling
Offer a warm welcome to customers, inform them about your absence, or connect them with the appropriate agent or department.
- 02
Chat management
Navigate customer transfers, create support tickets, or process their purchases.
- 03
Supervision & reporting
Gauge your agents’ performance, oversee all conversations, and step in whenever required.
- 04
Telegram marketing
Foster lead development, manage abandoned cart communications, distribute newsletters, and promote supplementary services.
- 05
Marketing analysis
Assess the impact of your marketing efforts and strategize for future improvements.
- 06
Transactional updates
Dispatch reminders for appointments, confirmations of payments, and notifications of deliveries to your customers.
- 07
Business process adaptation
Configure Telegram to align with your business needs effectively.
Connect Telegram to OmnyCom.
Bring Telegram conversations into one inbox with the rest of your channels, and let your team and AI assistant pick them up from there.
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