Empower a team of agents to interact with customers on Instagram, capitalizing on its vast reach to connect, market, and provide support.

• Inbound Conversation Management: Greet customers, inform them of availability, or direct them to the appropriate agent or department.
• Chat Responses: Facilitate customer transfers, generate support tickets, or process their orders.
• Supervision & Reporting: Monitor agent performance, oversee conversations in real-time, and intervene when necessary.
• Instagram Marketing: Engage with ad campaign responders, cultivate leads, recover abandoned carts, distribute newsletters, and promote additional services.
• Business Process Integration: Tailor Instagram functionalities to benefit your business operations efficiently.