Instagram Turn followers into customers.
Leverage multi-agent teams to engage with your audience on Instagram and build long-lasting customer relationships.
Works with the OmnyCom shared inbox Instagram on OmnyCom
What your team can do with Instagram.
Handle Instagram alongside every other channel — with the same team, automations and reporting.
- 01
Direct messages
Reply to DMs, story replies and mentions from one shared team inbox.
- 02
Comments to conversations
Move public comments into private conversations to answer questions and close sales.
- 03
Ads & story mentions
Capture leads from click-to-message ads, story mentions and profile buttons.
- 04
Chat management
Assign conversations, create support tickets or process orders without leaving the chat.
- 05
Automation & AI
Automate greetings, FAQs and lead qualification around the clock.
- 06
Supervision & reporting
Oversee conversations and measure agent performance.
- 07
Marketing analytics
Measure campaign effectiveness and refine your strategy.
Connect Instagram to OmnyCom.
Bring Instagram conversations into one inbox with the rest of your channels, and let your team and AI assistant pick them up from there.
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