Empowering Retail with

Online Chat

Maximize your real estate leads by focusing on location—from the channels you use to engage prospective tenants and buyers to the platforms that ensure efficiency. With OmnyCom, centralize your real estate tools to effectively market, sell, and provide personalized support over chat.

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Increase Revenue Across the Customer Lifecycle

Promote on Every Channel

Are your marketing campaigns or promotions failing to hit their targets? Achieve higher visibility and engagement with instant messaging. Convert casual shoppers into loyal customers with the right message at the right time in the right inbox.

  • Capture, generate, and nurture leads throughout the marketing funnel.
  • Automate multichannel drip campaigns triggered by customer actions.
  • Broadcast special offers or promotions instantly or schedule them in advance.
  • Hit high open and click-through rates when you use the right channels.
  • Segment customers by past purchases or buyer behavior for retargeting.
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Turn Conversations to Conversions

No response, no sale. In the hypercompetitive world of O2O and retail, customers don’t wait. Engage them instantly on their favorite messaging apps to close deals while you have their attention, or foster long-term relationships for higher CLTV. Then, use data, automation, and analytics to shorten and speed up your sales cycle.

  • Drive sales inquiries with strategic click-to-chat ads and links.
  • Integrate your existing ERP or sales CRMs to retrieve data or generate deals mid-conversation.
  • Automate your sales pipeline, from sales qualification to abandoned cart recovery.
  • Create VIP routes such as dedicated service for high-value clients.
  • Send 1:1 transactional or bulk notifications for everything from shipment updates to restock alerts.
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Support That Sells

Build brand loyalty with consistent, high-quality support throughout the customer journey. Offer conversational or ticketed support on the channels customers use most and add chat automation for faster responses and resolutions.

  • Offer 24/7 support with self-service options like automated FAQs, access to a human agent, or a mix of both.
  • Create a single customer story, no matter which channel customers message from.
  • Integrate your support CRM to create tickets during conversations.
  • Have total visibility over chats and measure agent performance with data and analytics.
  • Automate processes like support escalation and NPS or CSAT surveys.
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