Utilize a diverse team of agents to engage with customers on Viber, driving lead generation and fostering lasting relationships. Offer support, sales, and marketing on this widely-used messaging platform.

• Inbound Conversations: Greet customers, notify them of your absence, or direct them to the appropriate team member or department.
• Chat Responses: Transition customers, issue support tickets, or process their orders.
• Supervision & Reporting: Evaluate agent performance, oversee conversations, and intervene as needed.
• Viber Marketing: Cultivate leads, send messages for abandoned carts, newsletters, and promote additional services.
• Marketing Analytics: Measure campaign effectiveness and strategize for improvements.
• Transactional Notifications: Dispatch reminders for appointments, receipts for payments, and updates on deliveries.
• Business Process Integration: Adapt Viber to serve your business needs effectively.