Engage a collective of agents to interact with your audience, cultivate leads, and establish enduring customer relationships. Provide support, conduct sales, and market on one of the most frequented messaging channels globally.

• Inbound Conversation Handling: Offer a warm welcome to customers, inform them about your absence, or connect them with the appropriate agent or department.
• Chat Management: Navigate customer transfers, create support tickets, or process their purchases.
• Supervision & Reporting: Gauge your agents’ performance, oversee all conversations, and step in whenever required.
• Telegram Marketing: Foster lead development, manage abandoned cart communications, distribute newsletters, and promote supplementary services.
• Marketing Analysis: Assess the impact of your marketing efforts and strategize for future improvements.
• Transactional Updates: Dispatch reminders for appointments, confirmations of payments, and notifications of deliveries to your customers.
• Business Process Adaptation: Configure Telegram to align with your business needs effectively.