Integration > Channels

Google Business Messages

Empower Your Team with Google Business Messages

Deploy a team of agents to engage with your audience through Google Business Messages. Provide support and sales directly via your Google Business Profile.

  • Inbound Conversation Management: Greet customers, update them on your availability, or guide them to the correct agent or department.
  • Chat Interactions: Facilitate customer transfers, issue support tickets, or handle their orders.
  • Conversation Oversight and Analytics: Evaluate your agents’ performance, maintain complete oversight of dialogues, and intervene whenever necessary.
  • Business Process Optimization: Customize Google Business Messages to enhance your business operations.