Integration > Channels
Gmail
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Google Workspace Integration with Respond.io
Combine the robust messaging features of respond.io with your Google Workspace account for efficient email communication.
- Inbound Conversation Handling: Greet customers, inform them of your status, or redirect them to the suitable agent or department.
- Chat Management: Transfer customers, generate support tickets, or process their orders.
- Conversation Oversight & Reporting: Monitor your agents’ performance, have full visibility over their conversations, and intervene when needed.
- Email Marketing: Cultivate your leads, send messages for abandoned carts and newsletters, and offer additional services.
- Marketing Analytics: Evaluate the success of your campaigns and strategize for improvements.
- Transactional Notifications: Send reminders for appointments, receipts for payments, and updates on deliveries to your customers.
- Business Process Optimization: Tailor Gmail to serve your business needs effectively.