Integration > Channels

Gmail

Google Workspace Integration with Respond.io

Combine the robust messaging features of respond.io with your Google Workspace account for efficient email communication.

  • Inbound Conversation Handling: Greet customers, inform them of your status, or redirect them to the suitable agent or department.
  • Chat Management: Transfer customers, generate support tickets, or process their orders.
  • Conversation Oversight & Reporting: Monitor your agents’ performance, have full visibility over their conversations, and intervene when needed.
  • Email Marketing: Cultivate your leads, send messages for abandoned carts and newsletters, and offer additional services.
  • Marketing Analytics: Evaluate the success of your campaigns and strategize for improvements.
  • Transactional Notifications: Send reminders for appointments, receipts for payments, and updates on deliveries to your customers.
  • Business Process Optimization: Tailor Gmail to serve your business needs effectively.